Effective Date: 29-05-2025

Introduction

At Citi Motors, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you use our website, services, and interact with us. By accessing or using our services, you agree to the terms outlined in this policy.

This Privacy Policy is in compliance with Google’s privacy guidelines and covers the collection of data through the use of Google services such as Google Analytics and Google Ads.

Scope of This Privacy Policy

This Privacy Policy applies to the main website www.citimotors.co.ke/japan-stock and its subdirectories:

• Onway Stock at https://citimotors.co.ke/japan-stock/onway-stock

• Japan Stock at https://citimotors.co.ke/japan-stock/japan-stock

The content of these subdirectories may differ, but the data collection, use, and privacy practices are consistent across all sections of the website.

1. Information We Collect

We collect the following types of information:

• Personal Information: This includes your name, email address, phone number, billing and shipping address, payment details, and other information you provide when you register, purchase, or contact us.

• Non-Personal Information: We also collect non-personal data such as IP addresses, browser types, and pages visited on our website. This helps us optimize the website’s performance, user experience, and improve our services.

2. Google Analytics

We use Google Analytics to collect data about how users interact with our website. Google Analytics uses cookies to collect:

• The number of visitors to our website

• The pages they visit and the time spent on them

• The devices and browsers they use

This information helps us improve our website’s content, features, and overall performance. Google Analytics may collect non-personally identifiable data and is governed by Google’s privacy policy. For more details, please review Google Privacy & Terms.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and analyze website traffic. Cookies help us:

• Remember your preferences

• Analyze website usage and improve our content

• Serve targeted advertisements (via Google Ads and other third-party services)

You can control cookie usage at the browser level. Disabling cookies may affect certain website functionalities.

4. Google Ads

We use Google Ads to display personalized ads to users based on their previous interactions with our website. Google Ads uses cookies to serve ads to users based on their visits to our website and other sites. You can manage your ad preferences through Google Ad Settings.

5. How We Use Your Information

The information we collect is used for the following purposes:

• To process your orders and transactions

• To communicate with you regarding your orders, inquiries, and customer support

• To improve and personalize your website experience

• To send you promotional emails, newsletters, and marketing communications (if you opt-in)

• To comply with legal obligations

6. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information with trusted third-party service providers to:

• Process payments

• Ship products

• Conduct analytics (Google Analytics)

• Serve advertisements (Google Ads)

These third-party service providers are required to maintain confidentiality and are not allowed to use your data for any other purpose.

7. Data Security

We implement various security measures to protect your personal data, including encryption and secure servers. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee complete security of your data.

8. Your Data Protection Rights

You have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.

• Right to Rectification: You can request correction of any inaccurate personal data.

• Right to Erasure: You can request the deletion of your personal data.

• Right to Restrict Processing: You can request that we limit the processing of your personal data.

• Right to Object: You can object to how we process your data, including marketing purposes.

• Right to Withdraw Consent: If processing your data is based on consent, you can withdraw your consent at any time.

To exercise these rights, please contact us at contact@citimotors.com.

9. Children’s Privacy

Our website and services are intended for general audiences, and we do not knowingly collect or solicit personal information from children under the age of 13. However, our content is suitable for all users, including children, and we strive to ensure that our services are safe and appropriate for all.

If you believe we have collected information from a child under the age of 13, please contact us immediately so that we can delete such information from our records.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We recommend that you review the privacy policies of any third-party sites before providing any personal information.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Please review this policy periodically for any updates.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Citi Motors
Email: contact@citimotors.com
Phone: +254 720 800 081
Address: Moi Avenue, ECB Centre, Next to Cannon Towers, Mombasa, Kenya.